Refund policy

This Returns Policy applies to purchases made through pvcsheets.co.uk, operated by Grossi Group Ltd (Company No. 16905972).

Returns & Refunds Policy

This Returns Policy applies to purchases made through pvcsheets.co.uk, operated by Grossi Group Ltd (Company No. 16905972).

Returns

We offer a 14-day return period, meaning you have 14 days from the date you receive your order to request a return.

To be eligible for a return:

  • Items must be unused and in their original condition

  • Items must be returned in original packaging

  • Proof of purchase is required

To request a return, please contact us at:
📧 sales@pvcsheets.co.uk

Returns must be authorised before being sent back. Items returned without prior approval may not be accepted.

Returns Address

Approved returns should be sent to our returns processing location:

Returns Department
Speedwell Industrial Estate
Fan Road
Staveley
Chesterfield
S43 3JP
United Kingdom

This address is used solely for returns and order processing. Our registered company address is listed on our Contact page.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, faulty, or incorrect, contact us as soon as possible at sales@pvcsheets.co.uk so we can assess the issue and resolve it promptly.

Non-Returnable Items

The following items are not eligible for return:

  • Custom-cut or made-to-order products

  • Special order items supplied to customer specifications

  • Clearance or sale items

If you are unsure whether your item is eligible for return, please contact us before ordering.

Exchanges

We do not offer direct exchanges.
If you require a different product, please return the original item (subject to approval) and place a new order.

Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved, refunds will be issued to the original payment method within 10 business days. Please note that processing times may vary depending on your bank or card provider.

If more than 15 business days have passed since your refund was approved, please contact us at sales@pvcsheets.co.uk.

Consumer Rights

This policy does not affect your statutory rights under UK consumer law.